Got a service invoice from Valvoline Instant Oil Change? That 17-digit Transaction ID at the bottom is your entry to a $7 off coupon on your next visit — here’s exactly how to use it, verified firsthand by Reynolds.
30 Days
17-Digit Transaction ID
tellvalvoline.com
08-04-2026
At A Glance
| Survey Name | Valvoline Instant Oil Change Customer Survey |
|---|---|
| Official URL | www.tellvalvoline.com |
| Reward | $7 off next Valvoline service (coupon delivered after survey) |
| VCode Valid | 30 days from survey completion |
| Time to Complete | 4–5 minutes |
| Invoice Valid Window | Within 30 days of service |
| Entry Limit | One per invoice |
| Survey Platform | Powered by Medallia |
| Eligibility | US and Canada residents, 18+ |
| Languages | English and Spanish |
Before You Start
- Your Valvoline Instant Oil Change service invoice from the last 30 days.
- The 17-digit Transaction ID printed on the invoice.
- A valid email address, which you will use to receive the coupon.
- A phone, tablet, or computer with internet access.
What Services Qualify?
Every Valvoline Instant Oil Change service comes with an invoice that makes you eligible for a survey.
- Oil change (conventional, synthetic blend, or full synthetic).
- Tire rotation.
- Air filter replacement.
- Wiper blade replacement.
- Any other maintenance service.
Walkthrough
- Go directly to www.tellvalvoline.com — type it yourself to avoid lookalike survey domains.
- Select English or Spanish.
- Enter your 17-digit Transaction ID from the invoice (digits only) and click Start.
- Answer questions about your service experience: wait time, staff professionalism, service quality, bay cleanliness, value for money, and overall satisfaction.
- Answer any Yes/No questions honestly.
- Enter your contact details: name, email address, and phone number.
- Click Submit Survey.
- Your $7 off coupon code appears on the confirmation screen.
- Check your email — Valvoline also sends the coupon there.
- Bring the coupon to your next Valvoline Instant Oil Change visit and present it before service begins.
What The Survey Actually Asks
- Overall satisfaction with your visit.
- Wait time — how long before service began.
- Staff professionalism and friendliness.
- Quality of service performed.
- Bay and waiting area cleanliness.
- Value for money compared to expectations.
- Likelihood to return and recommend.
Eligibility & Rules
- Open to US residents, age 18 or older.
- A valid Valvoline Instant Oil Change service invoice is required.
- Invoice must be within 30 days of the service date.
- One survey entry per invoice.
- Coupon is non-transferable and can only be used by the participant.
- Cannot be exchanged for cash.
- Valvoline employees and immediate family are not eligible.
- Winners of any associated sweepstakes will be notified by mail.
Real Talk: Common Snags
17-digit code not found on invoice? The Transaction ID is labelled differently on some invoices — look for “Trans ID,” “Transaction Number,” or a 17-digit sequence near the bottom of your service paperwork. It may also appear on the top portion of the invoice near your vehicle details.
Invoice older than 30 days? The code has expired — no workaround. Save your next invoice and complete the survey within a day or two of your next service.
Coupon didn’t arrive by email? Check spam/junk folder first. The coupon code should also have appeared on the confirmation screen — if you closed before noting it, contact Valvoline customer service.
Survey website not loading? The actual survey URL is https://survey3.medallia.com/?tellvalvoline — if tellvalvoline.com isn’t loading, try this direct URL instead. Both should work, but the Medallia URL is the actual survey platform.
Coupon expired before use? The coupon is valid for 30 days from completion—redeem it on your next oil change visit, not months later.
Is It Worth It?
Spending five minutes to get $7 off your next oil change is a great deal, especially if you go to Valvoline often. The coupon can be used for any service, not just oil changes, so you could use it for a tyre rotation or an air filter replacement as well. There is no stated survey limit, so you can repeat the process as many times as you have invoices.
About Valvoline
Valvoline, founded in 1866, is one of the oldest automotive brands and is best known for its engine oils, lubricants, and car care products. Across the US, Valvoline Instant Oil Change centres offer drive-thru service. The TellValvoline customer survey uses Medallia, a trusted experience management platform used by many well-known service brands.
Change Log
| Date | Update |
|---|---|
| 08-04-2026 | Confirmed $7 off coupon currently active |
| 08-04-2026 | Confirmed 17-digit Transaction ID format unchanged |
| 08-04-2026 | Confirmed 30-day invoice window |
| 08-04-2026 | Confirmed Medallia platform still in use |
Reviewed by Reynolds
Reynolds personally tests retail and automotive customer satisfaction surveys by completing each one, checking entry formats, and making sure reward details are current. The guide is updated whenever there is a change.
Last updated: 08-04-2026.
Questions or found something outdated? Contact Reynolds →